TERMS AND CONDITIONS OF THE HOBBYTECHNIK.CZ ONLINE SHOP

effective from September 2026

1. General Provisions

1.1. These terms and conditions govern the mutual rights and obligations arising in connection with sales contracts concluded via the Hobbytechnik.cz online shop.

The seller and operator of the online shop is:

Diametral a.s.
Václava Špačka 1759
193 00 Prague 9 – Horní Počernice
Company registration number: 044 34 374
VAT No.: CZ04434374
registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, File No. 20964

Telephone: +420 222 360 423
Email: info@hobbytechnik.cz

(hereinafter referred to as ‘the seller’).

1.2. The online shop is operated at the web address www.hobbytechnik.cz.

1.3. The buyer may be:

1. consumer, that is to say, a natural person who, outside the scope of their business activities or independent professional practice, enters into a contract with a seller or otherwise deals with them, or
2. businessperson, that is, a natural or legal person who, when entering into a contract, is acting in the course of their business activities or in the independent exercise of their profession.

1.4. Where these terms and conditions expressly provide for a particular right or obligation applicable only to consumers or only to businesses, the relevant provision shall apply only to that group of buyers.

1.5. Legal relations between the seller and the buyer are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended. In relation to consumers, the relevant provisions of Act No. 634/1992 Coll., on Consumer Protection, and other consumer protection legislation shall also apply.

1.6. Any provisions of a sales contract that differ from these terms and conditions shall take precedence over the terms and conditions.

1.7. These terms and conditions form an integral part of the contract of sale.

2. Information on goods and prices

2.1. Information about the goods, their main features and price is provided for each item in the online shop.

2.2. Prices are quoted inclusive of VAT, unless expressly stated otherwise.

2.3. Delivery costs and any other costs associated with the order are communicated to the buyer before the order is placed.

2.4. For certain products, in particular technical equipment, furniture, bulky goods or other specialised items, the method and cost of delivery may be determined on a case-by-case basis depending on the nature of the order and the delivery address. The buyer will be informed of this during the ordering process or in subsequent correspondence prior to delivery.

2.5. The Seller reserves the right to change the prices of goods. Any price change shall not affect a purchase contract that has already been concluded.

2.6. Any discounts may not be combined, unless the seller specifies otherwise.

3. Order and conclusion of the contract of sale

3.1. The buyer places an order via the online shop by adding goods to the shopping basket and filling in the details required during the ordering process.

3.2. Before submitting the order, the buyer has the opportunity to check and amend the details entered and to correct any errors.

3.3. The buyer submits the order by clicking a button indicating that the order constitutes a commitment to pay, for example ‘ORDER with commitment to pay’.

3.4. By submitting an order, the buyer confirms that they have read and understood these terms and conditions.

3.5. Upon receipt of the order, the seller shall send the buyer an electronic confirmation to the email address specified in the order.

3.6. The contract of sale comes into effect upon the seller’s confirmation of receipt of the order, sent to the buyer’s email address.

3.7. If the seller is unable to fulfil the order under the terms originally specified, they shall contact the buyer and may offer an alternative solution. The contract of sale under the amended terms shall only come into effect once the buyer has agreed to them.

3.8. In justified cases, particularly with regard to the quantity, value or nature of the goods ordered, the Seller may ask the Buyer for additional confirmation of the order or for payment in advance.

3.9. The Seller reserves the right to refuse or cancel an order, in particular in the event of an obvious pricing error, unavailability of the goods, or reasonable suspicion of misuse of the online shop. If the purchase price has already been paid, it will be refunded to the Buyer without undue delay.

4. Customer account

4.1. If the online shop allows registration, the buyer may use a customer account.

4.2. The Buyer is obliged to provide accurate and truthful details when registering and placing an order, and to update them should they change.

4.3. Access to the account is protected by login details. The buyer is obliged to protect these details from being disclosed to unauthorised persons.

4.4. The Seller may close a customer account, in particular in the event of misuse or a serious breach of the Buyer’s obligations.

4.5. The closure of a customer account does not affect the rights and obligations arising from purchase contracts that have already been concluded.

5. Terms of payment

5.1. The buyer may pay the purchase price using any of the methods currently offered by the online shop, in particular:

• by credit card or another online payment method,
• by bank transfer,
• cash on delivery, if available for the order in question,
• or by any other method specified during the ordering process.

5.2. The specific payment methods available may vary depending on the goods, the value of the order, the delivery method and the country of delivery.

5.3. In the case of a bank transfer, the purchase price is deemed to have been paid once the relevant amount has been credited to the seller’s account.

5.4. The Seller is entitled, in the case of selected orders, to require payment of the full purchase price or part thereof prior to dispatch or the commencement of production or preparation of the goods.

5.5. The Seller shall issue an accounting or tax document to the Buyer in accordance with the applicable legislation. The document may be sent electronically.

6. Delivery of goods

6.1. Goods are delivered using the methods currently offered in the online shop.

6.2. The specific method of delivery, the delivery charge and any estimated delivery date are specified during the ordering process or agreed with the buyer on a case-by-case basis.

6.3. In the case of bulky goods, technical workstations and other specific products, the seller may contact the buyer after receiving the order in order to agree on a suitable method of transport, assembly or handover.

6.4. Where assembly, installation or training forms part of the agreed supply, the terms and conditions for this service shall be set out in relation to the relevant goods, in the order, in the quotation or agreed on a case-by-case basis.

6.5. The buyer is obliged to take delivery of the goods at the agreed place and time.

6.6. If, for reasons attributable to the buyer, the goods have to be delivered repeatedly or in a manner other than that agreed, the seller is entitled to claim reimbursement of any additional costs reasonably incurred.

6.7. Upon receipt of the consignment, it is recommended that you check the condition of the packaging and report any obvious damage to the carrier. This does not affect the buyer’s statutory rights arising from defective performance.

7. Transfer of ownership and risk of damage

7.1. The buyer acquires ownership of the goods upon full payment of the purchase price and on taking delivery of the goods, whichever occurs later.

7.2. The risk of damage to the goods passes to the consumer upon the consumer’s acceptance of the goods, or, where applicable, upon acceptance by a third party designated by the consumer other than the carrier.

7.3. In the case of a buyer who is a business, the transfer of the risk of damage shall be governed by the relevant provisions of the Civil Code, unless otherwise agreed.

8. Withdrawal from the contract by the consumer

8.1. This clause applies only to buyers who are consumers.

8.2. In the case of a contract concluded via an online shop, the consumer has the right to withdraw from the contract without giving any reason within 14 days.

8.3. In the case of a sales contract, the time limit generally begins to run from the date on which the consumer, or a third party designated by the consumer (other than the carrier), takes delivery of the goods. In cases specified by law, the time limit begins to run upon receipt of the last item, part or piece of the delivery.

8.4. The consumer may submit their withdrawal notice, in particular by email, to:

reklamace@hobbytechnik.cz

or in writing to the address of the seller’s registered office.

Consumers may use the model withdrawal form published on the online shop, but its use is not compulsory.

8.5. The consumer must at least post the notice of withdrawal within the 14-day period.

8.6. The consumer is obliged to post or hand over the goods to the seller without undue delay, no later than 14 days after withdrawing from the contract.

8.7. The consumer shall bear the direct costs associated with returning the goods, unless otherwise provided for by law or by the seller.

If, due to their nature, the goods cannot be returned by standard post, the consumer will be provided with information on the estimated costs of returning them in accordance with the relevant legislation.

8.8. The seller shall, without undue delay and no later than 14 days from the date of withdrawal, refund to the consumer all monies received from the consumer under the contract, including delivery costs corresponding to the cheapest standard delivery method offered.

8.9. The seller is not obliged to refund the money received until they have received the returned goods or until the consumer has provided evidence that they have dispatched the goods back, whichever occurs first.

8.10. The consumer is liable only for any reduction in the value of the goods resulting from handling them in a manner other than that necessary to ascertain their nature, characteristics and functionality.

9. Exceptions to the consumer’s right of withdrawal

9.1. The consumer may not withdraw from the contract in the cases specified in the Civil Code.

9.2. Given the product range offered by Hobbytechnik.cz, this may, in particular, involve a contract for the supply of goods:

• manufactured to the consumer’s specifications or tailored to their personal needs,
• which, due to its nature, was irrevocably mixed with other goods after delivery,
• in sealed packaging which the consumer has removed from the packaging and which, for hygiene reasons, cannot be returned, provided that the legal conditions for this exception are met,
• or, where applicable, other goods or services in respect of which the Civil Code excludes the right of withdrawal.

9.3. The mere fact that the goods were ordered for a specific customer or are not normally held in stock does not automatically mean that they are goods manufactured to the consumer’s specifications or tailored to their personal needs.

10. Consumer rights in the event of defective performance

10.1. This clause applies to a buyer who is a consumer.

10.2. The seller is liable to the consumer to ensure that the goods are free from defects upon delivery and comply with the agreed and statutory requirements regarding quality, quantity, functionality, compatibility, safety and other characteristics.

10.3. The consumer may give notice of a defect that becomes apparent in the goods within two years of taking delivery, unless the law provides otherwise in a specific case.

10.4. If a defect becomes apparent within one year of acceptance, the item shall be deemed to have been defective at the time of acceptance, unless the nature of the item or the defect precludes this.

10.5. If an item is faulty, the consumer may request that the fault be rectified. In accordance with the statutory provisions, the consumer may request that the item be repaired or that a new, fault-free item be supplied.

10.6. Under the conditions laid down in the Civil Code, the consumer may request a reasonable discount or withdraw from the contract, in particular if the seller has refused to remedy the defect, has not remedied it properly, the defect recurs, or there has been a material breach of contract.

10.7. The consumer is not entitled to rights arising from defective performance, in particular where the defect was caused by the consumer themselves, or where the defect is due to wear and tear resulting from normal use.

11. Consumer complaints

11.1. A complaint may be lodged, in particular, via:

Email: reklamace@hobbytechnik.cz
Telephone: +420 222 360 423

or at the seller’s address, or by any other means permitted by law.

11.2. When making a complaint, it is advisable to provide your contact details, the order reference or proof of purchase, a description of the fault and your preferred method of resolving the complaint.

11.3. The seller shall issue the consumer with written confirmation of the claim, containing the details required by law.

11.4. A consumer’s complaint, including the rectification of the defect, shall be dealt with and the consumer shall be informed of the outcome no later than 30 days from the date the complaint was lodged, unless the seller and the consumer agree on a longer period.

11.5. Once the complaint has been resolved, the seller shall issue the consumer with confirmation of the date and manner in which it was resolved, or, where applicable, a written explanation of the reasons for rejecting the complaint.

12. The rights of traders in the event of defective performance

12.1. This clause applies to a buyer who, when making a purchase, is acting in the course of their business or in the independent exercise of their profession.

12.2. The rights and obligations arising from defective performance between the seller and the business customer are governed by the relevant provisions of the Civil Code and any individual contractual terms and conditions.

12.3. The trader is obliged, where possible, to inspect the goods as soon as possible after the risk of damage to the goods has passed and to satisfy themselves as to their characteristics and quantity.

12.4. The trader is obliged to notify the seller of any defects discovered without undue delay once they could have been detected during a timely inspection carried out with due care.

12.5. Legal provisions intended solely to protect consumers, in particular the statutory 30-day time limit for dealing with consumer complaints, shall not apply to buyers who are business customers.

12.6. Where a quality guarantee is provided for a specific product, the scope and terms of that guarantee shall be governed by the guarantee statement, the product documentation or an individual agreement.

13. Purchase by an entrepreneur

13.1. If the buyer provides their company registration number when placing an order and it is clear from the circumstances that they are making the purchase in connection with their business activities, they shall be deemed to be a trader for the purposes of this contract, unless proven otherwise.

13.2. The provisions of these terms and conditions designated as ‘consumer rights’, as well as any other provisions of legislation intended solely to protect consumers, shall not apply to business customers.

13.3. In particular, a business operator does not have the statutory right to withdraw from the contract without giving a reason within the 14-day period in accordance with the rules governing consumer contracts.

13.4. Any individual terms and conditions agreed between the seller and the business customer, for example in a quotation, order confirmation or framework agreement, shall take precedence over these terms and conditions.

14. Deliveries outside the Czech Republic

14.1. The Seller may also deliver goods to the Slovak Republic and other European Union countries, subject to the current options listed in the online shop.

14.2. The available delivery and payment methods may vary depending on the country of delivery.

14.3. In the case of technical facilities, bulky goods and other specific products, international transport may be arranged on a case-by-case basis.

14.4. In the case of a business buyer registered for VAT in another Member State of the European Union, the tax regime applicable to the supply may be adjusted in accordance with the applicable tax regulations. The seller is entitled to verify the buyer’s VAT number before applying the relevant tax regime.

14.5. In the case of a consumer resident in another Member State of the European Union, the choice of Czech law does not affect the mandatory consumer protection rights afforded to them by the legislation applicable under the rules of private international law.

15. Out-of-court settlement of consumer disputes

15.1. This article applies only to consumers.

15.2. The competent authority for the out-of-court resolution of consumer disputes arising from a sales contract is:

Czech Trade Inspection Authority
Štěpánská 796/44
110 00 Prague 1

Website: www.coi.gov.cz

15.3. Consumers may contact the Czech Trade Inspection Authority under the conditions laid down in the Consumer Protection Act.

15.4. Out-of-court settlement of consumer disputes does not apply to disputes between a seller and a buyer who, at the time of purchase, was acting as a business.

16. Protection of personal data

16.1. Information on the processing of personal data is set out in a separate document, Privacy Policy, which is published on the Hobbytechnik.cz online shop.

16.2. Information on the use of cookies and similar technologies is set out in a separate document, Cookie Policy.

17. Commercial communication

17.1. The Seller does not currently send out regular newsletters or bulk commercial communications to customers via the Hobbytechnik.cz online shop.

17.2. Should the seller commence sending commercial communications in the future, it will do so in accordance with the relevant legislation.

18. Final provisions

18.1. The contract of sale and these terms and conditions are governed by the laws of the Czech Republic.

18.2. Where the buyer is a consumer, the choice of Czech law does not deprive them of the protection afforded by provisions of the legal system from which it is not possible to derogate by contract and which would otherwise apply in accordance with the relevant rules of the applicable law.

18.3. The contract of sale shall be concluded in the Czech language, unless otherwise agreed with the buyer.

18.4. The Seller archives sales contracts and related data in accordance with the law and the Privacy Policy.

18.5. Should any provision of these terms and conditions be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

18.6. The Seller may amend or supplement these Terms and Conditions as appropriate. The version of the Terms and Conditions in force at the time the contract is concluded shall apply to that specific contract of sale.

18 July. An integral part of the information provided to the consumer is the model withdrawal form, which is available to the consumer on the online shop.

These terms and conditions come into effect in September 2026.